At DreamZoneIndia Digital Limited, we are committed to providing our customers with high-quality services through DreamZoneIndia Money (Wallet). However, we understand that there may be instances where a refund is required. This Refund Policy outlines the conditions under which refunds will be issued and the procedures for requesting a refund.
12.1 Service Cancellations: Refunds may be issued for services canceled before they have been rendered, subject to the specific conditions of the service purchased.
12.2 Duplicate Payments: In case of any duplicate transactions or erroneous payments, you may request a refund.
12.3 Failure to Deliver Service: If, for any reason, DreamZoneIndia fails to deliver the services promised, a refund may be issued after a thorough investigation.
12.4 Unauthorized Transactions: If an unauthorized transaction has been conducted from your User Account, you may be eligible for a refund after verification by DreamZoneIndia.
12.5 Requesting a Refund: To request a refund, you must contact our customer care team via email at care@DreamZoneIndia.co.in or call us at +91 9986074786. Please include the following information in your request:
12.6 Verification: Upon receiving your refund request, DreamZoneIndia will initiate a verification process. You may be required to provide additional information or documentation to support your claim.
12.7 Processing Time: Once verified, refunds will be processed within [7-10 business days]. The refund will be credited back to your bank account or as applicable, to your PPI wallet.
12.8 Non-Refundable Charges: Please note that certain charges, such as transaction fees and service charges, may not be refundable.
12.9 Refund Conditions:
12.10 Contact Information: For any queries or concerns regarding our refund policy, please contact us at:
